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DJI App Not Working? (Ultimate Troubleshooting guide)

Updated in 2023 by Paul Posea
DJI app not working 1

The DJI ecosystem is rich with many different components working together. It’s not an exaggeration to call DJI the “Apple of the drone” industry because of that.

Among these components are DJI’s native apps that all have various roles and work with various drone models. Normally these apps make your flying easier and your life convenient, sometimes though they can be a huge pain in the proverbial.

There are many users online daily who report errors and problems with apps such as the DJI Fly app, Go 4, Mimo, and other apps. In this article I’ll attempt to gather a list of all the problems I’ve found reported online and their solutions.

The most common problem when it comes to DJI Apps

There are many causes to the various problems that occur in these apps, as we’ll see later in this article. But after my extensive research online, one cause keeps popping up, always.

In fact, it’s so common that it’s one of the few things you should be checking for. That cause is simple… is your phone compatible with the app?

If your phone isn’t compatible, the DJI app is likely to keep crashing, feel very slow, or won’t open up in the first place.

Unfortunately there is no fix for this except for getting yourself a phone that’s compatible. Preferably one with over 4Gb of RAM and an octa-core processor.

The DJI Fly App – Problems & Their Solutions

The DJI Fly app is the most common of all the official DJI apps. It’s used to control flight, update firmware and calibrate the compass and IMU. It also has some intelligent flight modes and is geared towards novice drone pilots who still don’t have much experience. And if you want a more comprehensive guide about this app, check out this article.

Although the app itself is solid and has received many good reviews, no software is flawless. It’s also well known that whenever a DJI Fly update is released, it usually gives a lot of headaches to its users with the sheer amount of bugs.

Let us take a look at some of the most common issues found by DJI Fly users.

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DJI Fly screen freezing in Samsung S21 and S22 Ultra

This is a common problem it seems with the Samsung S21 and S22 ultra. I originally found it in this forum post, but it seems everyone that uses one of these two phones has it.

Basically, the app works fine, even in camera view. But as soon as you hit record, the screen freezes and you have to restart the app. Making flying your drone a real headache.

Last I’ve seen, one of the moderators replied that they were working on a fix. From the various other complaints though, I’m guessing it doesn’t work for everybody at the moment.

DJI Fly yaw rotation speed and smoothness not resetting

From the looks of it this is a common problem among Fly app users. After modifying the yaw rotation speed and smoothness, most people report that they can’t rest them after tapping “reset”.

The only current fix is to update the app to its latest version, that way it automatically resets. If you’re already using the latest version, you’re going to have to uninstall it and then reinstall it.

DJI Fly not installing (Android 12 devices)

If you have one of the latest samsungs and find yourself unable to install the DJI fly app, it’s likely an issue with it not being compatible with Android 12, yet.

I could go on about how to fix this, but I’ve just found the perfect video to troubleshoot this:

DJI Fly not responding, or running too slow

9 times out of 10, this is a compatibility issue. Even if you’re successful in installing the app on your phone and using it, don’t think that it makes it compatible. If the Fly App is acting funny, freezing or being too slow, that’s likely the case here.

If you’re using an iphone all iPhones after the 8 are compatible with the DJI Fly app. If you’re using android, these are the supported devices: 

Samsung Galaxy S21Samsung Galaxy S20Samsung Galaxy S10+
Samsung Galaxy S10Samsung Galaxy Note20Samsung Galaxy Note 10+
Samsung Galaxy Note9HUAWEI Mate40 ProHUAWEI Mate30 Pro
HUAWEI P40 ProHUAWEI P30 ProHonor 50 Pro
Mi 11Mi10Mi Mix4
Redmi Note 10OPPO Reno 4Vivo Nex 3
OnePlus 9 ProOnePlus 9Pixel 6
Pixel 4 Pixel 3 XL

This the “official” DJI list. The actual list of supported android devices is really extensive and I’ve already covered it in this article. The gist of it though is that for an android phone to be compatible, you need to fulfill these conditions:

  • Have Android 6.0 or above
  • Have at least 4Gb of RAM
  • The phone needs to have a 64 bit system
  • Have an octa-core CPU or better

DJI Fly connectivity issues

This is a common problem where the signal drops greatly at around 650 feet, even if you’re in open space. Many users report that this problem only started occurring when they upgraded from version 1.4 to 1.5.

The recent updates however seem to have fixed that, somewhat. So if you’re having connectivity issues make sure you’re using the latest version of the Fly App. 

Interestingly though, it seems to occur mostly for the dji mini 2 users. 

DJI Fly black screen in camera view

This is again a problem that seems to be more common in the latest Samsung phones like S21 & S22. I actually think it’s more because of the Android 12 rather than the Samsung devices. It seems to me the DJI simply don’t want to admit that they’re having trouble keeping up with the Android 12.

In a forum post of this same problem, I’ve found this answer from a moderator: 

FMuQVvJ1NLUza8GPRtg4YodwvYx8oPA6WEfwHS7wZME4VmP xzOx3R0 ZDq Xxqkf8BDmL96TI1HPTNHUdvdP2VkRKoEzmxWmiJXs3dfPyFYke9J6L6

Since then it seems they have implemented some patches in the 1.5.9 version, but I doubt the issue is completely fixed. If you’re facing a black screen when opening up the camera view, make sure the Fly app is up to date.

Notifications that appear and disappear too quickly

I’ve seen reports online from DJI users saying that in many instances, notifications that appear in the Fly App disappear almost instantly.

While this is not a huge problem, it can be if the notification is a serious one like the warning of very low battery or an issue with the drone that requires emergency landing. 

To date I haven’t found a fix to this, except for the fact that some users are reporting that this problem has been fixed after the recent update.

DJI Fly app won’t change ISO

This is a problem that is unique to the IOS devices. It occurs when changing the ISO 100 to another setting. The video settings seem to work just fine, but the ISO parameter can’t be changed. 

I’ve heard that it was fixed after the 1.5.9 update, and since there haven't been many people reporting about the issue, I’d say it’s true.

DJI Go 4 App – Problems & Their Solutions

Unlike the DJI Fly app, the Go 4 seems to have fewer problems, but it doesn’t mean they’re not as annoying.

DJI Go 4 App will not open

This happens when there is an incompatibility with your phone and the DJI Go 4. Check first to see if your phone is compatible, if it’s not, there is no workaround. You’ll just have to get one that is.

Like the DJI Fly app, you’ll need to fulfill these conditions:

  • Have Android 6.0 or above
  • Have at least 4Gb of RAM
  • The phone needs to have a 64 bit system
  • Have an octa-core CPU or better

Crashes on opening or during flight

Sometimes the app will open but will crash either on opening or during flight. Most times this is also due to incompatibility with your device, but there are some workarounds.

Clear the cache

The DJI Go 4 app saves some of the streamed footage from your drone’s forward facing camera live when you’re recording. This is to give you the ability to quickly review the footage once you’ve landed. 

Sometimes, a full cache can interfere with the memory distribution and load of your device. Clearing the cash though is very simple and can be done manually.

Simply go to the general settings by clicking the three dots in the camera view, then look for the memory section. It should look like this:

DaiLhpa Ok1g 8iGFjlzaIayVlgLbpp6Y7 4i4jj2NVV4wsWOV54qs9M60VqAkAi3inea42Nw0ImyUOKiwjBd6j2J9iTDCn6y4dy8MjUbdFK5jgpkC4oVaFjNb8W8fOHJ4u23i1edIuOjWRDzh1JkhoEjw8p3 cB QEag0q8XFHZOiYffNyAr9A7 g

DJI Mimo – App Not Opening

This is to be a really common problem with the DJI Mimo, and also one that is exclusive for android phones, which makes me think DJI really has a problem with android.

The gist of this problem is that the app will install, but will close as soon as you open it. This video below, although is just a rant, will give you an idea on the problem:

While looking up online, I’ve found that this latest beta version of the Mimo app seems to fix this issue. It’s unreleased though so download it at your own risk. 

You can download it by going here. And if you want to learn more about this DJI tool, check out this post that walks you through the step-by-step editing procedure!

Final thoughts

There is no flawless software and we’ll likely continue to see issue after issue with the DJI apps when it comes to android devices. The fact that the apps were taken out of the google play store coupled with this compatibility issue makes me think there is something off.

DJI likely has a problem with google, and I wish it would be fixed soon otherwise we can expect more annoying bugs to come. 

Hi, I'm Paul.
A big drone enthusiast, reviewing, comparing and writing about drones since 2015. I'm all about helping people enjoy and even monetize their hobby.

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paul posea
Paul Posea
Hi, I'm a long-time drone reviewer and I hope my articles and comparisons on this site as well as Dronesgator's youtube channel are of as much help as possible.
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