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DJI Asssitant 2 Not Working? (Guide on fixing ANY problem)

Updated in 2024 by Paul Posea
DJI assistant not working

While DJI Asssitant 2 is a very useful app for any intermediate (and above) drone pilot, it’s also reportedly riddled with many problems, meaning it’s not all roses.

But here’s the good news: each of those problems has a fix.

I’ve done the research to truly understand their intricacies, so you can spare yourself the scavenger hunt for the right, working fix.

This post will be covering a wide variety of common issues and how to sequentially work through them, along with a couple of neat tips that every drone pilot should take on.

What’s DJI Asssitant 2?

In case you didn’t know, The DJI Assistant 2, unlike apps like DJI Go 4, is designed primarily for advanced users who have use for the features of the app.

The DJI Assistant 2 app is part of the DJI ecosystem, designed for power users and professionals. Although it’s known for being able to update your drone’s firmware, that’s not its main use since the DJI Go 4 app can do that. DJI Assistant 2’s focus is other more advanced uses. Uses like:

  • Updating your drone’s firmware
  • Uploading data to your drone
  • Access to the blackbox
  • Calibrating your drone’s visual sensors
  • Flight simulator
  • Easily restoring your drone’s factory settings

DJI Assistant most common problems (and how to fix them)

As promised, below is a list of the most common DJI assistant 2 errors that many users frequently report on forums.

DJI Assistant 2 blocked (Windows 10)

A very common problem that occurs mostly in Windows 10. The system may treat the DJI Asssitant 2 as harmful and give you a prompt that looks like this:

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There are two solutions to this problem, a temporary one and a permanent one.

If you want the temporary fix, you’ll simply have to use the Windows command prompt (CMD) to run the Assistant 2 app:

1. pressing Windows+X or just right-clicking the Start button. On the Power Users menu, choose “Command Prompt (Admin).”

2. Copy the full path of your DJI Assistant program in the command prompt: with ctrl + c and past it with ctrl + p in the command prompt (copy it up until the actual .exe file of the app)

3. Then push enter and the program will start and you can use Dji assistant

The permanent fix is a little more complicated than that and takes a few extra steps. Good news is you won’t have to stumble your way through it since I found the perfect video of the solution.

DJI Assistant 2 can’t load firmware list

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Also another common problem with the DJI Asssitant 2 app, caused mostly by having an older or unsupported version of the app.

To troubleshoot it, follow these steps:

  1. Make sure that the downloaded DJI Asssitant 2 is the latest version same as that on the official downloading page.
  2. Ensure that the PC can connect to the network normally. Do not access the foreign network through a proxy (or vpn).
  3. Re-install DJI Assistant 2. When launching DJI Assistant 2 for the first time, allow DJI Assistant 2 to access the network and provide other permissions. Here is the link: https://www.dji.com/downloads/products/mavic-air-2
  4. Connect the PC to the mobile phone’s hotspot. Launch DJI Assistant, link the device to DJI Assistant 2 and check whether the firmware list can be loaded.

If that doesn’t work, I recommend you check out this video:

DJI Assistant 2 calibration problems

Calibration is yet another sore spot when it comes to the Assistant 2’s users as it’s the one that causes the most headache. There are various problems that have to do with calibration which we’ll go into below.

DJI Assistant 2 can’t detect screen size

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On some rare occasions you might run into this error when trying to calibrate your drone for the first time. After some research, it seems the fix is simply unplugging your drone, closing your app, then setting them both up again.

In some cases that may also not work, so I’ve found a weird fix online that works. Connecting your computer’s monitor through a VGA or DVI cable instead of HDMI seems to do the trick.

Can’t calibrate sensors in DJI assistant 2 (button grayed out)

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This is a problem that might occur right as you’re about to calibrate your drone. The button “Calibrate Now” may be disabled and you might get an error like the one in the image above.

Usually, simply following the message unplugging your drone, turning it off then on again and plugging it might do the trick. There are cases however when even that might now work.

A common cause for this is using an outdated version of the assistant 2 app. Updating your app might work. Rarely though, it is actually caused by Windows 10. A simple fix for that would usually be disabling signed driver enforcement in your system. The video below explains it perfectly:

DJI Asssitant 2 does not recognize my drone

While properly setting up the DJI Asssitant 2 usually goes without a hitch, sometimes your PC fails to install the corresponding driver, which will cause the app to not recognize your drone while it’s connected to PC via a USB cable.

The fix is pretty simple. You’ll just have to install the drivers yourself.

  1. Power on your drone connect it to PC via USB cable;
  2. Select the Start button on your computer , type Device Manager, and select it from the list of results;
  3. Expand one of the categories to find the name of “Unknown device”, then right-click it, and select Update Driver;
  4. Select Browse my computer for driver software and click Browse and go to where the drivers located (Sample: C:\Program Files\DJI Product\DJI Assistant 2\Drivers);
  5. Click Next and then the drivers will be installed.

DJI Asssitant 2 device not supported error

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This usually occurs either because your app is outdated, or because your screen resolution isn’t compatible with the drone you have. 

For example, the recommended screen resolution of your computer in case you have a DJI Mavic Air as a drone is usually 14 inches for 1366*768 or 1440*900; 17 inches for 1366*768 or 1280*720; 19 inches for 1366*768 or 1440*900; 22 inches for 1680*1050 or 1920*1080; 24 inches for 1920*1080 or 1920*1200.

DJI assistant 2 not recognizing goggles

This is a common error that occurs when trying to link your DJI goggles with the assistant 2 app.

The fix is pretty simple: Activate DJI Goggles and update the firmware to version 01.04.0500 or above on your computer using the appropriate version of DJI Assistant 2. 

YYou can use this link to download the version that’s compatible with DJI Goggles.

DJI Assistant 2 won’t install/open on Mac

You may find it impossible to install or even open the assistant 2 app on your Mac computer. It’s a common problem and the fix is simple:

  1. Go to the download page on the official website to download the DJI Assistant 2 installation package for Mac (DMG format).
  2. After the installation package is downloaded, double click the package to install it. A system prompt will pop up indicating that the installation is not allowed.
  3. Go to System Preferences > Security & Privacy, click on "Open Anyway". Then choose "Open" to start the installation.
  4. After DJI Assistant 2 is installed, a system prompt will pop up indicating that the HoRNDIS driver needs to be installed. This driver must be installed, otherwise, the firmware update or flight controller data export will be affected.

You should note that the DJI Assistant 2 (Consumer Drones Series) for the DJI Mini 2 only allows extracting the flight recorder from the aircraft and cannot be used currently to update its firmware on a Mac.

DJI assistant 2 can’t enable debug mode

If you’re one of those who like to tinker with their drones and get their hand dirty, then you probably heard about debug mode and what it can allow you to do.

Sometimes however activating it is a real hassle, so I’ve found the perfect video to walk you through it: 

Word of advice though, don’t tinker too much with your drone’s settings as somethings can simply not be reset if you change them.

Tips For Maintaining Compatibility Between Dji Assistant 2 And Your Drone

Regularly Update Software:

Always keep DJI Assistant 2 and your drone's firmware up to date. This ensures they work well together.

Use Compatible Devices:

Make sure your computer or device running DJI Assistant 2 is compatible with the software requirements.

Stable Internet Connection:

Ensure a reliable internet connection during updates and when using DJI Assistant 2 to avoid interruptions.

Follow Installation Guides:

Carefully follow the installation instructions for DJI Assistant 2 to avoid any compatibility issues.

Check Compatibility Lists:

Regularly check DJI's website for updated compatibility lists to ensure your drone model is supported.

Avoid Beta Versions:

Unless necessary, avoid using beta versions of software as they may have bugs affecting compatibility.

Back-Up Data:

Before updating, back up important data from your drone to prevent loss in case of any issues.

Contact Support for Issues:

If you encounter compatibility problems, contact DJI support for assistance.

By following these tips, you can maintain a smooth and compatible relationship between DJI Assistant 2 and your drone, ensuring optimal performance and functionality.

Conclusion 

In a nutshell, DJI Assistant 2 remains a powerful tool for advanced drone users, with essential features like firmware updates, data upload, and calibration.

This is despite users — every now and then — having to grapple with issues like installation hiccups, firmware loading errors, calibration difficulties, and device recognition glitches. 

All you have to do is stick to the aforementioned fixes, because they will very likely work, and follow the best drone practices to prevent the issues from ever occurring. But if the bumps do persist, I recommend reaching out to DJI’s support team for a helping hand.

Frequently Asked Questions

Why is my DJI Assistant 2 not connecting to the controller?

Check your USB cable and port for any damage. Ensure the controller is powered on and the software is updated.

How do I update my DJI Assistant 2 firmware?

Connect your drone to a computer, open DJI Assistant 2, select your device, and follow the prompts to update the firmware.

Why can't I download DJI Assistant 2 on Mac?

Ensure your Mac meets the software requirements. Check your internet connection and try downloading from DJI's official website.

How do I back up my drone's settings using DJI Assistant 2?

Connect your drone, open DJI Assistant 2, go to the settings or configuration section, and follow the instructions to back up.

How does DJI Assistant 2 handle data privacy and security?

DJI Assistant 2 uses encryption and secure data handling practices to protect user data and ensure privacy.

Can I use DJI Assistant 2 to diagnose and troubleshoot hardware issues with my drone?

Yes, DJI Assistant 2 offers diagnostic tools and troubleshooting options for various hardware issues with your drone.

author-paul-posea-picture
Hi, I'm Paul.
A big drone enthusiast, reviewing, comparing and writing about drones since 2015. I'm all about helping people enjoy and even monetize their hobby.

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paul posea
Paul Posea
Hi, I'm a long-time drone reviewer and I hope my articles and comparisons on this site as well as Dronesgator's youtube channel are of as much help as possible.
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